We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
In May 2026, the NSW Ombudsman started an Inquiry into children and young people who spend time away from their Intensive Therapeutic Care (ITC) placement without permission. We are interested in hearing about your experiences, observations, research, policies, data, examples of good practice and opportunities for improvement.
The NSW Ombudsman has shared its Reflect Reconciliation Action Plan (RAP), marking a significant step in its ongoing commitment to reconciliation with Aboriginal and Torres Strait Islander peoples.
23 June is World Whistleblower Day, a day to recognise the importance of speaking up about wrongdoing.
Join the NSW Ombudsman and other service providers at Orana Community Centre in Sutherland this Friday 12 June, from 11am-1pm, and access a range of local and state government support services all in one place.
From 23-26 February 2026, NSW Ombudsman staff visited Lithgow, Bathurst and Orange to connect with local communities and public sector workers, answer questions and share information about how we support people across NSW.
In January 2025, we tabled our latest OCHRE report in Parliament. This report assessed how well the NSW Government is delivering on its long-standing Aboriginal affairs plan, OCHRE (Opportunity, Choice, Healing, Responsibility, Empowerment).
The NSW Ombudsman attended the Yabun Festival on 26 January 2026, joining thousands of community members at one of the largest Aboriginal and Torres Strait Islander gatherings in the country.
The NSW Ombudsman has released a new In Focus paper, Managing backlogs, examining a common and persistent challenge across public sector administration.
Build the skills and confidence to handle customer complaints effectively with our updated Fundamentals of complaint handling course.
We have incorporated feedback from a variety of stakeholders and are publishing our revised Draft Statement of Commitment to Children’s Rights in recognition of World Children’s Day.
In August 2024, the NSW Ombudsman tabled a report in Parliament following its investigation into the administration of inmate discipline in correctional centres.
Learn how to develop, maintain, and improve an effective complaint management system with our new training course.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.