We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
From 23-26 February 2026, NSW Ombudsman staff visited Lithgow, Bathurst and Orange to connect with local communities and public sector workers, answer questions and share information about how we support people across NSW.
In January 2025, we tabled our latest OCHRE report in Parliament. This report assessed how well the NSW Government is delivering on its long-standing Aboriginal affairs plan, OCHRE (Opportunity, Choice, Healing, Responsibility, Empowerment).
The NSW Ombudsman attended the Yabun Festival on 26 January 2026, joining thousands of community members at one of the largest Aboriginal and Torres Strait Islander gatherings in the country.
The NSW Ombudsman has released a new In Focus paper, Managing backlogs, examining a common and persistent challenge across public sector administration.
Build the skills and confidence to handle customer complaints effectively with our updated Fundamentals of complaint handling course.
We have incorporated feedback from a variety of stakeholders and are publishing our revised Draft Statement of Commitment to Children’s Rights in recognition of World Children’s Day.
In August 2024, the NSW Ombudsman tabled a report in Parliament following its investigation into the administration of inmate discipline in correctional centres.
Learn how to develop, maintain, and improve an effective complaint management system with our new training course.
The NSW Ombudsman shone a spotlight on the fair and ethical use of artificial intelligence (AI) in the public sector, at the Australasian and Pacific Ombudsman Region Conference, which ran from September 3 – 5 in Taipei, Taiwan.
The NSW Ombudsman has released a new In Focus paper to help support NSW government departments, agencies, local councils and community service providers with external investigations.
Last year, the NSW Ombudsman launched the Complaint Handling Community of Practice (ComPrac).
We are proud to release our Strategic Plan 2025–30, which sets our direction for the coming years, with the aim to focus and streamline our efforts for the greatest impact.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.