We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
This 4-hour workshop will equip supervisors and leaders to develop an effective complaint management system that supports improved service delivery and continuous improvement in their organisations. This training aligns with the Australian Standard’s Guidelines for complaint management in organisations (AS 10002:2022) and the NSW Ombudsman’s Effective Complaint Management Guidelines.
If you are a senior staff member responsible for designing, managing, appraising and improving complaint management systems, or if you supervise staff members working within these systems, this course is for you.
By completing this training, you will gain knowledge to help you:
We can tailor this course to your organisation’s learning needs and deliver it either in-person or online. Contact our Training and Engagement Unit to discuss your training and discount opportunities.
Book before December 31 and get 15% off all NSW Ombudsman training courses. Use code OMBO15 at checkout or contact training@ombo.nsw.gov.au for any questions.
View upcoming sessions for Effective complaint management systems training here.
For more information about complaints handling, complaints management, or public administration training, or to make a booking, visit our training page.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.