We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
The NSW Ombudsman Complaint Handling Community of Practice (ComPrac) is designed to bring together professionals from NSW and federal government agencies, local councils and community service providers to learn and improve complaint handling practices. It is a space to discuss trends and collaborate on solutions to emerging challenges in complaint handling. Members will help shape the direction of the community by contributing content, ideas and insights.
Topics discussed so far include the emerging role of generative AI in complaint handling and scaling up best practice complaint handling in response to increasing volume of complaints.
Register here to join the ComPrac and stay informed about upcoming events, resources and community updates.
If you are interested in taking a more active role in shaping the direction of the Complaint Handling Community of Practice, we welcome expressions of interest for positions on our Advisory Board. For more information or to express your interest, please email engagement@ombo.nsw.gov.au
The next Complaint Handling Community of Practice will be held online in November 2026 and will focus on the topic of handling complaints from people with a disability with Legal Aid NSW. Invitations will be sent to ComPrac members via email.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.