We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
An important part of our work in pursuing fairness for the people of NSW is community engagement.
We do this to raise awareness about the right to bring complaints to us, and to provide training and guidance to public authorities and community service providers, uplifting capability and improving public service delivery across NSW.
Below is a calendar of upcoming regional visits. We encourage you to register to participate and look forward to meeting you soon.
Not suited to your timing, needs or location? We welcome ideas regarding future activities or visits, and encourage you to offer suggestions at training@ombo.nsw.gov.au.
The NSW Ombudsman's mission is to pursue fairness for the people of NSW and one of the ways we achieve this is through upskilling government sector employees so that they are better informed and confident in providing high quality public services.
Join us in Bathurst on 24 and 25 February 2026, for two days of training covering three of our core workshops: Fundamentals of complaint handling, Managing unreasonable conduct by a complainant, and Effective complaint management systems. Our office will be in Bathurst to support and participate in NSW ICAC’s Rural and Regional Outreach Program..
This is a great opportunity for all interested parties, especially NSW government agencies, departments, local government and community service providers, to attend complaint handling training delivered by the NSW Ombudsman and uplift the capability of staff and organisations to better handle customer complaints.
We're pleased to offer a 2 for 1 promotion on our training courses in Bathurst on 24-25 February 2026. When you book one workshop, you can either:
Spaces are limited. To book, enrol in the first course below. Once enrolled, send the details of the second attendee and/or workshop to training@ombo.nsw.gov.au and we will organise the free registration.
Frontline staff, supervisors and managers in public, community or private sector organisations who handle customer complaints will benefit by enhancing knowledge of best-practice approaches to complaint handing, effective communication for engaging with complainants, and the value of complaints.
This course is aimed at experienced complaint handlers, supervisors and managers who wish to learn how to identify and manage unreasonable conduct and deliver effective prevention and resolution policies and strategies.
This course will equip supervisors and leaders to develop an effective complaint management system that supports improved service delivery and continuous improvement in their organisations. This training aligns with the Australian Standard’s Guidelines for complaint management in organisations (AS 10002:2022) and the NSW Ombudsman’s Effective Complaint Management Guidelines.
The NSW Ombudsman has established the Complaint Handling Community of Practice (ComPrac), a new initiative designed to bring together professionals from across the public and private sectors who are passionate about improving complaint handling capabilities.
The Complaint Handling ComPrac offers a collaborative space for professionals from government agencies, community service providers, and other organisations to share insights, identify trends, and collaborate on solutions to emerging challenges. Our goal is to foster a true community where members actively shape its direction by contributing content, ideas, and insights.
Through regular events and newsletters, you will gain valuable knowledge, stay updated on industry developments, and connect with peers committed to improving complaint handling practices. Subscribe here to receive updates from the CommPrac.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.