We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
On 9 March we tabled a report that provides a high-level snapshot of the maturity and effectiveness of complaint handling systems across NSW public authorities.
In a report tabled today, the NSW Ombudsman has called on the Minister for Corrections to respond to concerns that insufficient steps have been taken in due time to reform the inmate discipline system in response to the Ombudsman’s 2024 investigation.
A newly released NSW Ombudsman investigation has denounced DCJ’s longstanding practice of closing ROSH reports on the stated basis that it has inadequate resourcing to undertake the necessary investigation and assessment of risk.
The NSW Ombudsman’s newly released Casebook January 2026: Investigations and complaint-handling case studies (Casebook) is providing a greater understanding of how independent oversight can address failures in public administration and deliver better outcomes for the people of NSW.
The reports concludes that the state’s Intensive Therapeutic Care (ITC) program for children in Out-of-Home Care (OOHC) with high and complex needs is not operating as intended and is not achieving its key objectives.
The NSW Ombudsman tabled the Public Interest Disclosures (PID) Act 2022: Agency self-assessment audit report 2025 in the Parliament of NSW today.
A report published on 1 December 2025 shines a stark light on youth suicide in Aboriginal and Torres Strait Islander communities in NSW and sets out urgent recommendations for systemic reform.
The Annual Report includes information about agency activities to meet the requirements of the Public Interest Disclosures Act 2022, and voluntary public interest disclosures received between 1 July 2024 and 30 June 2025.
This report concerns the reviewable deaths of children in NSW during 2022 and 2023, and our work and activities in relation to reviewable deaths since its last such report in November 2023.
The report concerns the 885 children who died in NSW in 2022 and 2023 and includes information about longer term trends in child mortality between 2009 and 2023.
The NSW Ombudsman has tabled its Annual Report 2024–25 and the NSW Child Death Review Team (CDRT) Annual Report 2024–25 in the Parliament of NSW today.
The NSW Ombudsman has today released groundbreaking research by the University of Newcastle on the use of Generative Artificial Intelligence (GenAI) to enhance the complaints process for consumers who speak English as a Second Language (ESL).
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.